Last Updated: 7 April 2026
This Privacy Policy describes how Clear System Lab ("we", "us", or "our"), located at Šipčine ul. 2, 20000 Dubrovnik, Croatia, collects and processes personal data when you use our website at clear-system-lab.com. We are committed to protecting your personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR) and applicable Croatian data protection law.
1. Data Controller
The data controller responsible for your personal data is:
Clear System Lab
Šipčine ul. 2, 20000 Dubrovnik, Croatia
Email: info@clear-system-lab.com
Phone: +385 20 641 400
2. Personal Data We Collect
We collect personal data only when you voluntarily provide it to us. The categories of data we may collect include:
- Contact form data: When you submit our contact form, we collect your name, email address, phone number (if provided), and the content of your message.
- Technical data: When you visit our website, our server may collect standard log data including your IP address, browser type, operating system, referring URL, and pages visited. This data is processed for security and operational purposes.
- Cookie data: We use cookies as described in our Cookie Policy. The types and purposes of cookies are explained there in detail.
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent (Article 6(1)(a) GDPR): When you submit a contact form, you provide explicit consent for us to process your data to respond to your inquiry. You may withdraw this consent at any time.
- Legitimate interests (Article 6(1)(f) GDPR): We process technical log data for website security, fraud prevention, and operational integrity. Our legitimate interests do not override your fundamental rights and freedoms.
- Legal obligation (Article 6(1)(c) GDPR): We may process data where required by applicable Croatian or EU law.
4. How We Use Your Data
We use the personal data we collect for the following purposes:
- To respond to inquiries submitted through our contact form
- To operate and maintain the technical functionality of our website
- To comply with legal obligations applicable to our activities
- To protect the security and integrity of our website and systems
We do not use your personal data for automated decision-making or profiling as defined under Article 22 GDPR.
5. Data Sharing and Third Parties
We do not sell, rent, or trade your personal data to third parties. We may share data with:
- Service providers: Technical providers who assist with website hosting and operation, acting as data processors under GDPR. These providers are bound by data processing agreements and may not use your data for their own purposes.
- Legal authorities: Where required by law, court order, or regulatory authority in Croatia or the EU.
Any transfer of personal data outside the European Economic Area (EEA) will be conducted only with appropriate safeguards in place as required by Chapter V of the GDPR.
6. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy:
- Contact form submissions are retained for a period sufficient to respond to and follow up on your inquiry, and are deleted when no longer needed for that purpose, subject to any applicable legal retention requirements.
- Technical log data is retained for a limited period for security and operational purposes.
- Cookie-related data is retained as described in our Cookie Policy.
7. Your Rights Under GDPR
As a data subject, you have the following rights regarding your personal data:
- Right of access (Article 15): You may request a copy of the personal data we hold about you.
- Right to rectification (Article 16): You may request correction of inaccurate or incomplete personal data.
- Right to erasure (Article 17): You may request deletion of your personal data where there is no legitimate reason for us to continue processing it.
- Right to restriction of processing (Article 18): You may request that we restrict the processing of your data in certain circumstances.
- Right to data portability (Article 20): Where processing is based on consent, you may request your data in a structured, commonly used, machine-readable format.
- Right to object (Article 21): You may object to processing based on legitimate interests.
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at info@clear-system-lab.com. We will respond within 30 days as required by GDPR.
8. Right to Lodge a Complaint
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka, AZOP) at azop.hr, or with the supervisory authority in your country of residence within the EU.
9. Website Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
12. Contact
For any questions, requests, or concerns regarding this Privacy Policy or our data processing practices, please contact us:
Clear System Lab
Šipčine ul. 2, 20000 Dubrovnik, Croatia
Email: info@clear-system-lab.com
Phone: +385 20 641 400